Overview

This two-day program is designed to improve participants' self-confidence and communication skills through interactive exercises, role-playing, and practical examples. The course covers a wide range of topics, including non-verbal cues and conflict resolution.

Learning Objectives

• Apply effective communication principles in the workplace.
• Assess audience learning styles and adapt your approach.
• Demonstrate effective questioning, listening, and public speaking.
• Enhance vocal variety, eye contact, and body language.
• Engage your audience and inspire action.

Course Outline (Sessions)

1. The Fundamentals of Communication
2. The Power of Non-Verbal Communication
3. Active Listening and Empathy
4. Assertiveness and Setting Boundaries
5. Handling Nervousness and Public Speaking
6. Effective Communication in Professional Settings
7. Conflict Resolution and Difficult Conversations
8. Review and Action Plan

Target Audience

Open to all levels of staff, including sales, marketing, operations, and support functions.

Learning Methodology

• Highly Engaging
• Interactive
• Innovative
• Participative
• Experiential