Overview

This two-day program equips professionals with the knowledge and skills to understand, manage, and express their own emotions while perceiving and positively influencing the emotions of others. Grounded in self-awareness, empathy, and social skills, the program provides practical tools to improve communication, build stronger workplace relationships, and navigate challenges with resilience and poise.

Learning Objectives

• Understand the concept of emotional intelligence (EQ) and its importance for professional success.
• Develop strategies for self-awareness and self-regulation.
• Enhance empathy and social awareness to better understand colleagues and clients.
• Master social skills to build and maintain effective professional relationships.
• Create a personal action plan to apply EQ principles in daily work life.

Course Outline (Sessions)

1. Introduction to Emotional Intelligence
2. Self-Awareness
3. Self-Regulation
4. Empathy
5. Social Awareness
6. Social Skills
7. EQ in Action
8. Action Planning & Wrap-Up

Target Audience

Professionals at all levels seeking to enhance emotional intelligence, interpersonal skills, and workplace effectiveness.

Learning Methodology

• Highly Engaging
• Interactive
• Innovative
• Participative
• Experiential