Overview
This two-day program is designed for service and support staff to optimize time management and productivity. Through practical tools, exercises, and action planning, participants learn to organize tasks effectively, minimize distractions, and maximize efficiency both personally and professionally.
Learning Objectives
- Understand the importance of productivity and its impact on work performance.
- Identify time wasters and challenges in daily workflows.
- Apply prioritization frameworks such as time management matrices and the 80/20 Rule.
- Utilize practical tools and strategies to manage tasks and improve workflow.
- Organize personal and workspaces for peak efficiency.
Course Outline (Sessions)
- Introduction
- Importance of Productivity
- Time Management as a Productivity Accelerator
- Practical Strategies for Dealing with “Time Stealers”
- Prioritization Techniques
- Organizing Your Workspace
- Delegating Made Easy
- Meeting Management
- Virtual Meeting Management
- Wrapping Up
Target Audience
Service, support, and operational staff seeking to improve time management, productivity, and efficiency in the workplace.
Learning Methodology
- Highly Engaging
- Interactive
- Innovative
- Participative
- Experiential