Overview

The ITIL® 4 Specialist: Create, Deliver and Support module is part of the Managing Professional stream in ITIL® 4. Participants are required to pass the certification exam to progress towards the ITIL® 4 Managing Professional (MP) designation.


This module focuses on the integration of value streams and activities to effectively create, deliver, and support IT-enabled products and services. It also covers key practices, methods, and tools that support service delivery and operations.


This is a 3-day course based on the official ITIL® 4 Specialist: Create, Deliver and Support exam specification from AXELOS. Through ITIL® concepts, terminology, exercises, and real-world examples, participants will gain the knowledge required to pass the certification exam.


Audience

This course is aimed at ITSM practitioners managing the operation of IT-enabled and digital products and services, as well as professionals responsible for end-to-end service delivery.

Course Outline