Introduction
The course is designed to enhance your communication proficiency, develop your problem-solving acumen, and empower you with the confidence to handle a diverse array of customer interactions. Whether you are a seasoned professional seeking to refine your skills or someone new to the industry aiming to build a strong foundation, this course is tailored to meet your needs.
Course Objectives
- Day 1: Foundation of Excellent Customer Service
- Day 2: Advanced Customer Service Techniques
Target Audience
Managers, Executives, and Customer Service staff.
Course Methodology
The latest thinking on customer service will be shared with the group, and there will be regular opportunities for skills practice in both small and larger groups. Skills will be reviewed for continuous improvement.
The learning will follow five fundamental principles:
- Highly engaging (methods that talk to the ‘head and heart’)
- Interactive (mix of experience, discussion, and practice)
- Innovative (latest thinking & tools)
- Encourage participation (a ‘Socratic’ learning methodology applied, allowing delegates to take ownership of their own development and future behaviour)
- Experiential learning (The program is designed around experiencing what it takes to be a successful team player, with a warrior theme to enhance the fun and energy of the program)